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Servpro of Eaton County complaints

451 Packard Highway
Charlotte, MI 48813
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(517) 541-1170

http://www.servproeatoncounty....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against Servpro of Eaton County closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Servpro of Eaton County

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12/20/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/2/2021

I had a fire and Servpro rebuilt my house. The builder they had at the time told me I had $13000 left to build a sunroom and went over the building idea with me and my son. He left Servpro and Jodi (the owner at that time) told me I only had $250 left. According to them there wasn't enough to build my decks so they paid for it. It took 4 to 5 months before they came back. I asked Jodi when my home warranty would start and she told me not until the decks are completed. I've had to have them come back numerous times to fix mistakes they made. I just had a plumbing problem and they offered to send a plumber out with a charge. They said my home warranty was up. I explained what Jodi told me and was told she is no longer there and they have a new owner. So they are not honoring what I was told. I asked my insurance agent Mike Hartman from Farm Bureau to go over the bill after I was told by one of the workers they were not getting paid, their checks were bouncing. He says he went over it with Terry the new owner who is Jodi's father. I don't trust them and really want someone else to go over it. Resolution Sought I want someone else to go over my billing to make sure it is correct and I want the home warranty to be honored to when my decks were completed.

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Company Response

12/8/2021

First off thank you for this opportunity to respond to Ms. Rademacher's complaint. I personally met with Her and Mike Hartman from Farm Bureau Insurance (adjuster) at her home, shortly after the fire. Here is a brief summary including the amounts of the rebuild of approximately 1050 sq ft home, single story. Complete rebuild main floor, walls, roof shingles, siding windows spray foam insulation walls etc., minimal drywall in the stairway going downstairs and framing two walls, including drywalling those walls for an open walk-in bedroom in the basement. This was not a bedroom that was in the basement originally. $176,417.65 reconstruction estimate $ 29,882.00 demo of home, (asbestos demo), septic and fill dirt $ 1,128.55 board up services $207,428.20 total Total money collected from Farm Bureau $202,271.35 customer money for the deck collected $640.00 As you see the money collected does not meet the total for the repairs. Approximately November 1, 2019, board up and service started, in March of 2020 Covid along with State Mandated construction non-emergency work stoppage. In May 2020 started back to work final inspection was 10/20/2020, at that time, temporary decks and front steps to the dwelling were also approved until spring when the permanent decks were built in the spring of 2021. Furthermore, every time a concern was called, we have addressed it, yes, we have had to do some drywall repairs, paint touch ups and even had the a/c unit looked at by the HVAC person (a/c outside unit was not affected by fire) during the summer of 2021, recently a plumbing issue was raised, and we sent the plumbing company out $400.dollars later and see attached report from the plumber. We paid the plumbing bill even though the issue was not related to the work completed in her home.

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