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SERVPRO of Hardin / Larue Counties complaints

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2011 North Mulberry Street
Elizabethtown, KY 42701 | Get Directions

(270) 360-0448

http://www.servprohardinlaruec...

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Total Amount in Dispute:
$12,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against SERVPRO of Hardin / Larue Counties closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against SERVPRO of Hardin / Larue Counties

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9/28/2021

RESPONSE: Complaint was not answered Amount in Dispute: $12,000.00 Amount Settled: $0.00

Customer Complaint

5/13/2021

This company did not complete the job and damaged many items in my home. They took advantage and had stolen my wood from my house. I know have to hire someone else to complete the job but do not have the money to do so as we paid the. $20,000 already. There are wholes in my floors, cabinets not working, da.aged material and things not complete. They charged for clean up yet left a bunch of wood outside and I had to get it cleaned up Resolution Sought I want 12,000 so I can hire someone to fix their damage and do things right.

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