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SERVPRO of South Bend, NE and SERVPRO of W. St. Joseph County complaints

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55667 Currant Road, Suite C
Mishawaka, IN 46545 | Get Directions

(574) 233-8377

http://www.servprosouthbend.co...

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Total Amount in Dispute:
$8,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against SERVPRO of South Bend, NE and SERVPRO of W. St. Joseph County closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against SERVPRO of South Bend, NE and SERVPRO of W. St. Joseph County

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7/20/2023

RESPONSE: Refusing to make an adjustment Amount in Dispute: $8,000.00 Amount Settled: $0.00

Customer Complaint

2/21/2023

I had a house fire in March 26, 2020. I hired ServPro for clean up and storage. Amber, the office manager, said this would be totally separate from any other service I hired ServPro for eg. renovation. I hired ServPro for renovations. The failed on four completion dates. Foundation, electricity and air conditioning units had to be redone. They have not repaired the wall in the dining room. The circuits are exposed. They refuse to do any repairs on work until I pay $8000. Also, we agreed on hardwood floors like I had before. They put down laminate. Big difference in price. Upstairs plumbing was not done correctly. I had to pay 500.00 to fix the problem. ServPro also refuses to give me back property that is in storage. Even though that was paid off a long time ago. They did give me other people's things. They refuse to take responsibility for the antiques that were stolen. They keep passing the buck to someone else. Also, they refused to do a few things that were in plan because they said they did not have the budget. I also, had to pay two utilities because they could not complete the house on time. Resolution Sought I would like my things back. I want my repairs done. Considering that they failed on completion dates four times, I want the $8000.00 fee dropped. This company is dishonest, have thieves working for them and take advantage of people.

Company Response

7/10/2023

In response to claims by Ms. Traver, the repair items of question have been completed according to the contractual agreements. Completion delays were accounted for due to Covid related delays, delays in Ms. Traver material selections and Ms. Traver not submitting payments sent to her in a timely manner. Content items being identified were included on a non-salvageable list provided to her. Ms. Traver was informed that her remaining contents would not be returned due to non-payment. Ms. Traver continues to incur interest due to lack of payment for repairs completed and additional storage fees.

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