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SERVPRO of South Tulsa County complaints

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14690 East Pine Street
Tulsa, OK 74116 | Get Directions

(918) 437-2095

http://www.servprosouthtulsaco...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against SERVPRO of South Tulsa County closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against SERVPRO of South Tulsa County

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2/19/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/23/2023

My house burned down in February. We moved back home around 3 months ago. Since then we I had to pay another company to hook up my ac/heater system right. It was hooked up to run heat and ac at same time. Now duck work going to back of house keeps coming unhooked so I don't have heat going to the back bedrooms. It'll cost me $450 to have it extended and hooked up right. The line is too short and pulls apart. The paint wasn't done right and when I try to clean it paint come off. They didn't get all the walls painted. I think it's because it was sprayed not brushed or rolled on and only one coat is on walls. They came back and touched up the spots that we saw that was missed but while house needs a second coat on it. Insulation is not done right either. The house has hot and cold spots. During day house is cold as t night it gets too hot to sleep. The garbage disposal is not done right and it rattled the plumbing and it came unhooked and flooded the kitchen. Garbage disposal needs fixed or replaced. Stove they put in only has one rack in it and when you pull it out halfway it falls off and hit dish falls onto door. The screen door on back door , well there is a piece of siding hanging down and screen door gets hooked on it and broke a piece off the door. They cut out a section of the siding but not enough to keep the screen door from catching on it. Now screen door is damaged. Wheelchair ramp was broken apart from the fireman and Servpro just put it back up it needs replaced. Resolution Sought Fix my house right these is more problems I couldn't get in here.

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