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Seth Wadley Ford Of Perry complaints

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520 Delaware
Perry , OK 73077 | Get Directions

(580) 307-3432

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Total Amount in Dispute:
$15,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Seth Wadley Ford Of Perry closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Seth Wadley Ford Of Perry

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7/27/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $15,000.00 Amount Settled: $0.00

Customer Complaint

6/24/2022

I'm buying a 2009 Chevy Impala from Seth Wadely. From the first day I got this car it's made a loud humming noise coming from the front it's so bad now that my dash is rising up on one side. I've taken my car and dropped it off 3 times they even charged me 150$ to change my radiator cap which is 13$ part. 3 times they've kept my car for days and when I pick it up it's not fixed. The last time was about a month ago and the administrator of that Seth Wadely told me to my face that the noise it's making is perfectly normal. It's not though it's so loud I can't hear my radio hardly. This is unacceptable and ridiculous I don't know what else to do please help me. The guys are drunk all day at this location they all do drugs I just want my car to run right. There charging me 15,000$ for said car Resolution Sought I want them to fix my cat to run the way it's supposed to. The way they promised me is would but hasn't. I feel like they should give me the car. If not pay me what I've put in it and take it back

Company Response

7/15/2022

Company states; We catergorically deny all of Ms, Hedrick's claim that we "haven't fixed my car" in the way "we promised" or iwas "supposed to". First Ms, Hedrick purchased a 13 year old vehicle and has expectations that are not commensurate wiht a vehicle of that age. Second, as the attached (upon request) Repair Orders demonstrate, we have repaired every specific issue Ms, Hedrick has brought to our attention. Best regards, Co-Owner and General Manager

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