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Seven Lakes Engineering Services, Inc. complaints

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204 East Main Street
Aberdeen , NC 28315 | Get Directions

(910) 638-0965

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Total Amount in Dispute:
$2,900.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Seven Lakes Engineering Services, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Seven Lakes Engineering Services, Inc.

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8/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,900.00 Amount Settled: $0.00

Customer Complaint

7/11/2024

signed a contract on 5-16-2023 and paid 1400.00 to get started on a 12 ft by 24 ft building,, Sean gave us drawings on 5-17-24 a year later,,,a year after me calling and sending a numerous of text messages,,,he stated at the beginning that this wouldn't take long,,,we paid him another 1500.00 for completing the drawings which weren't finished at all,,, have text messages from him stating that he was waiting on his boss to look over the drawings,,,nothing has been turned in as of yet,,,this is a 6 months project overall,,,we feel like we have been discriminated against by this company,,,it's been a year and 2 months,,,no drawings turned in yet Resolution Sought treat my project and my money the same as they do for their other clients,,,quit procrastinating on my project,,,or give me back my money,,,and I will take him to court for purposely prolonging my project and causing me to lose on a business investment

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