Complaints for Seven Star Dental in Cincinnati , OH

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

Customer Complaint

3/27/2025

I had many issues with this dental place but this was the last straw. The front desk person named Drew had called me in for an appointment but asked about my dental insurance if it renewed yet. I told them specifically that I didn't want to be seem if my insurance didn't cover the cost. Drew said before she booked me for an appointment she was going to make sure that the insurance was accepted. These people never tell me anything and I believe they are racist tbh. I went to my appointment and everything was good. I paid the extra 49 bucks or 50 for the extra stuff they put on my teeth after their done cleaning and left. Next thing I know these folks bringing me a $200 something bill saying I owe them! And didn't even bother charging my dental insurance. But I already told these people that I didn't want to be seen if my dental insurance didn't take. I'm tired of this dentist getting away with stuff and treating people any kind of way! I shouldn't have to pay these people and the thing is I don't have proof because they called me about this matter for an appointment. I can still check my voicemail for anything but something needs to be done about this place for real. Resolution Sought Charge my dental insurance like their supposed to or take the charges off my account. They always make a fault then try to blame the patients when they are in the wrong. Amd never apologize for their stupidity.

Company Response

4/3/2025

The complainant was scheduled for an appointment in December. As Drew was checking insurance eligibility for the complainant, she noticed the complainant was maxed out for the year. On 12/02/2024 Drew called the complainant to let them know, and the complainant decided to cancel the appointment. Drew told the complainant she would follow up in the new year to see if their insurance renewed. The complainant said okay. Drew reached out to the complainant on 1/20/2025 to check with them to make sure their insurance was renewed for the New Year. The complainant said yes. Drew told them that Seven Star Dental had an appointment available on 2/14/2025, the complainant said that would work. Then on 1/22/2025, Drew reached out to the complainant again to let them know that we had an opening on 1/23/2025 if they wanted to come in sooner, they said that was fine. Also, on 1/22/2025, Drew called the complainants insurance and it was in fact renewed for the calendar year of 1/1/2025-12/31/2025. This complainant has always had an out-of-pocket expense after insurance has been billed, however, this was the first time that x-rays have been involved. Seven Star Dental has made several attempts to contact the complainant with phone calls, voicemails, and mailing a letter to address concerns and explain the reason for a higher out-of-pocket than they are used to. The claim for this visit was sent on 1/23/2025. Insurance check was received and applied to the complainants account on 2/12/2025. The first statement was mailed to the complainant on 2/17/2025. The second statement, payment policy and a letter was mailed to the complainant on 3/3/2025. (Copies have been attached to this email). A third statement was mailed to the complainant on 3/17/2025. On 3/24/2025, Seven Star Dental called the insurance company to ask if they would be willing to have a three-way phone call with the complainant so they could explain why they did not cover more of the costs. The insurance company denied that request. Seven Star Dental was willing to work with the complainant and write off 50% of the balance, but we did not receive a response to our office after phone calls, voicemails, or letters sent to the complainant. Then the complainant called Seven Star Dental on 4/1/2025 asking why we are still sending them statements in the mail. Drew responded that Dr. Bustamante would like to set up a meeting or a phone conversation with you to discuss concerns and come up with a solution. The complainant said they would not come to the office but a phone call would work. That phone conversation has been set for Monday, April 7th at 10:00am. Seven Star Dental then received the complaint on 4/1/2025 after speaking with the complainant. Response to the complaint was sent on 4/2/2025.

Customer Rebuttal

4/3/2025

I don't remember x-rays being done and even if it had been done I never paid this much out of pocket (not counting the fact that I paid for the high bills for mouth to be taken care of. Every 6 months was the same with regular cleaning so why all of a sudden now is different? I had issues with this company too many times and this is the last straw. The first time was when they didn't communicate to me about my appointment being kept. Said they needed to cancel and reschedule to another date and time that I couldn't do. Then try to blame me for missing an appointment when it was THEIR fault in the first place. It's nothing but lies coming from this person. I'm not interested in a call on Monday if this issue isn't going to change. And why would y'all do x-rays anyways on that day? When Drew already told me the price it would have been if I came in without my insurance. Make it make sense?

Company Final Response

4/17/2025

"We have followed all of our protocols and payment policies, which the complainant signed and agreed on; however, we are willing to put an end to this matter in a manner that is pleasing to the complainant. We have written off the balance in her account and will be happy to provide references for her future dental needs, as well as a copy of her dental records, upon her request."

Complaints and Resolutions

Seven Star Dental complaints