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Sewerage & Water Board New Orleans complaints

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625 Saint Joseph Street
New Orleans, LA 70165 | Get Directions

(504) 529-2837

http://www.swbno.org

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Total Amount in Dispute:
$1,850.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Sewerage & Water Board New Orleans closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Sewerage & Water Board New Orleans

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6/8/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,300.00 Amount Settled: $0.00

Customer Complaint

5/13/2022

Sold my home in Dec 2017. and paid a final water bill in January 2018. New owners started using water in March 2018. (I received a water usage chart verifying this) Sent sale documents to Sewerage and Waterboard. Found out later that I was in credit bureau for 1300.00 dollars for water usage after I sold the house. I have written 5 letters to S&WB , asking them to clear up the matter. 4 years and I am still in the credit bureau for this charge. Resolution Sought Send info to the credit reporting agencies that will remove this erroneous information

11/30/2021

RESPONSE: Complaint was not answered Amount in Dispute: $550.00 Amount Settled: $0.00

Customer Complaint

11/4/2021

In my household I am the only person. My water bill has been always below one hundred dollars or less . Since last 3/4 months it is sky rocketing for absolutely no reason, it has been $185 two months before, but October '21 bill gone gone crazy $550. Due to pandemic and hurricane Ida, I am suffering financially. Every time I complain to water board, I always get a typical denial letter. There's no leak inside home. Please help. Resolution Sought Something gone wrong on their side. How one person dwelling can possibly get monthly bill of $500. I am unable to pay these ever increasing bill. Some third party investigation is needed.

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