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Sexton Companies complaints

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9001 North Meridian Street
Indianapolis, IN 46260 | Get Directions

(317) 846-4444

https://www.sextonproperties.c...

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Total Amount in Dispute:
$628.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Sexton Companies closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Sexton Companies

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3/26/2024

RESPONSE: Complaint was not answered Amount in Dispute: $628.00 Amount Settled: $0.00

Customer Complaint

2/29/2024

The apartment complex of Eagle Creek Court in Indianapolis IN had overcharged me for normal wear and tear. I have video and picture proof that I left the apartment clean, no actual damage was done to my apartment that exceeds normal wear and tear. I spoke with a representative who even admitted that they normally prime the walls, glaze the counters and clean the carpets. However they charged me for "Glazing" though my counters were very cheap and I had a very little kitchen so I don't understand why it was almost $200. The walls were very clean and no damage was left but they also charged me almost $200 to prime them. They had also charged me for a bug cleanup even though I had contacted them prior about the bug problem, nobody fixed it for me and I had to bug bomb my apartment myself before I left. They also charged me nearly $500 for the carpet replacement. The carpet did have faded stains from my animal however that is why they took a pet deposit of $300(non refundable) the representative herself told me the carpet could have been saved but the company decided to replace it because a 3rd recommended it. But if they said the carpet could have been saved, because again, not beyond normal wear and tear, I should not be responsible for them choosing to replace it entirely when they didn't have to. Resolution Sought I would like my entire refund of $628 back because I am not responsible for their upgrades. I have video and picture proof time stamped on my phone showing the conditions of my apartment before moving in and after moving out.

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