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SFE Energy complaints

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P.O. Box 967
Buffalo, NY 14240-0967 | Get Directions

(877) 316-6344

http://www.sfeenergy.com

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Total Amount in Dispute:
$600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against SFE Energy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against SFE Energy

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10/12/2022

RESPONSE: Complaint was not answered Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

9/16/2022

I have contacted CS SFE Energy multiple times with no response. I am supposed to be on a fixed rate contract My rate is supposed to be 0.1555 for Electric and 1.08 for Gas See below. You have doubled my rate and since I have already paid the bill issued 7/7/22 (Which I was overcharge) and now over charged for the bill issued 8/7/22. The amount due for bill date issued August is $263.34. NOT $609.30 Overcharged by 73,77 for July Bill-Was billed $409.22 and paid that. So, Credit of $73.77 is due Overcharged by $272.99 for August Bill-Was billed $657.63 Should have been $384.86. Amount that will be paid for August that is due on 8/29/22 will be $384.86-$73.77 which I paid and was overcharged in July. Total Due $263.34 Due August 29, 2022. Since no one has had the decency to call me back or email me back. I have figured out the difference and am pay the amount I should have been charged. I am on a fixed contract. Fixed means, Fix and you have doubled my usage fee. My first email to you was on August 7th. And as of today August 21st, I have still not received a response. I expect my rate to be changed back to the fixed rate of 0.1555 for Electric and 1.08 for Gas. I know you have received by email since I put a request for Receipt and Read Request. Resolution Sought To be put back on a fixe rate and refunded the over charge.

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