Complaints for SFV Financial, Inc. in Sherman Oaks, CA

15130 Ventura Blvd Suite 244
Sherman Oaks, CA 91403 | Get Directions

(866) 977-6027

http://www.sfvfinancial.net

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled contracts relating to loan modification agreements and failure to honor their money back guarantee. Clients complain loans were not modified as agreed and per terms of their contract they were entitled to refunds minus a $495 fee. One complainant alleges the solicitation letter used by the company is misleading as it is designed to look like it is from the complainants mortgage company.â€~~The company responds to complaints by advising our office the problem is resolved without providing additional information concerning the nature of the resolution.

Complaint Closing Statistics

0 complaints against SFV Financial, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

SFV Financial, Inc. complaints