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Shannon Motors complaints

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648 Killingly Street
Johnston, RI 02919 | Get Directions

(401) 273-0110

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Shannon Motors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Shannon Motors

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8/17/2021

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

7/22/2021

I went put deposit on cat at Shannon motors on Saturday evening they offered me a car I ran to get paperwork i come back boom has a different car!?? Wondering why so shady..hmm tells me car runs perfect I drive home windows won't roll up...alarm not working properly, belts squeaking, seeking, grinding ?? and other issues so I can't go back cause closed ..Sunday closed ,so here I am Monday I say I want refund this isn't the car I was originally going to buy, its total garbage I got screwed I need help!! I want either a new vehicle or my money back 100 percent refund immediately!! These people pray on us trying to rebuild!! Resolution Sought Give me a working vehicle that doesn't have airbag recall and a bunch of issues!!

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