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SharkNinja complaints

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89 A Street
Needham, MA 02494 | Get Directions

(800) 798-7398

http://www.sharkninja.com

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Total Amount in Dispute:
$489.00

Total Amount Settled:
$0.00

Complaint Experience

25%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

4 complaints against SharkNinja closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

4 complaints against SharkNinja

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2/20/2024

RESPONSE: Complaint was not answered Amount in Dispute: $139.00 Amount Settled: $0.00

Customer Complaint

1/25/2024

My husband received a ninja air fryer 4-in-1 and it's a great product the problem is it is leaked everywhere from the bottom it is leaked all over my counters my floors every time you use it it just pours grease out. I reached out but no one contacted me back to try and get something resolved. I was hoping that maybe you could assist me with helping get this resolved because like I said we love the product we just can't use it because it's getting grease everywhere also when I tried to make the report I found the model number but the serial number is missing some of it because it looks like the grease has been went down with the serial number is and I don't know it's covered some of the serial number up so I can't access the whole Seri. Resolution Sought I would love just to have a working air fryer that doesn't get grease everywhere when you use it.

2/20/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

1/24/2024

Requested a return label for my shark blow dryer via email as the phone number I called put me on hold for one hour with no one to answer. I received 5 emails within 3 days from shark saying it's escalated and will be sent. I have still not received a label and instead of emailing label they offered me to keep it and they'll refund a portion of the amount and emailed me to say they aren't sure when I will get the label. Resolution Sought Return label or refund.

Company Response

2/20/2024

Per consumer states;They did send me a shipping label, and so they did resolve my issue after a few emails back-and-forth.

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