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Sharlory Inc. complaints

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1355 Tremont Place
Denver, CO 80202 | Get Directions

(719) 741-2808

http://sharlory.com

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Total Amount in Dispute:
$83.00

Total Amount Settled:
$33.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Sharlory Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Sharlory Inc.

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2/14/2024

RESPONSE: Complaint was not answered Amount in Dispute: $50.00 Amount Settled: $0.00

Customer Complaint

1/17/2024

They advertised a sale for an electric tricycle around Christmas holiday and I thought what a great deal so I ordered one and paid for it. I have not heard one thing about it ever since, they took my money and that's it. I've tried to email them but have gotten no response. Someone needs to let people know that it's a bad scam. They did this on Facebook Marketplace. I can't be the only one to get ripped off, I'm disabled and really needed that bike. I'm extremely upset about this and want something done. If you could please look into this because they are still advertising on Facebook Marketplace as of this moment and ripping people off. Thank you Resolution Sought Catch them and press charges for theft and fine them fees and cost of what they put us through

12/14/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $32.97 Amount Settled: $32.97

Customer Complaint

11/27/2023

I found this company on Facebook advertising Christmas trees with all ornaments included, buy one 19.99 get one free , I have no idea where they are from , I kept texting them and getting the run around , also they told me shipment to be expected 5-10 working days it's almost a month already. Tracking # AT 135316017CN Resolution Sought I want my money back , cancel the order, I think this company is a fraud anyways

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