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SharpTek Supply complaints

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751 Rockville Pike Suite 4A
Rockville , MD 20852-1181 | Get Directions

(800) 971-4495

http://www.sharpteksupply.com

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Total Amount in Dispute:
$112.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against SharpTek Supply closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against SharpTek Supply

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8/7/2022

RESPONSE: Complaint was not answered Amount in Dispute: $112.23 Amount Settled: $0.00

Customer Complaint

7/12/2022

I ordered a part on May 31st of 2022 and have not received my part I spoke to somebody over the phone two weeks ago and they said my part would be here in 2 weeks and it still has not arrived I have called the phone number repeatedly over and over and I get the same answering machine I have left messages through email at their contact information and still have not heard back from anyone and I just think it's bad business and I want to get my refund Resolution Sought I want my refund as soon as possible and I would like someone to contact me about the matter

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