Complaints for Sharpthorn Internet Solutions in Grand Terrace, CA

12056 Mount Vernon Avenue Suite 232
Grand Terrace, CA 92313 | Get Directions

(877) 244-7479

http://www.drivelegal.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege failure to send the license or refund fees after returning the license. Several complainants have not received a response to numerous inquiries via e-mail. One complainant was told the International Driving Permit was completely legal. However, the customer was pulled over and cited for driving on a suspended license, received one month of in-home monitoring, and was told by the courts that an International Driving Permit is not valid if your license is already suspended by the State. All complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Sharpthorn Internet Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Sharpthorn Internet Solutions complaints