Find a reputable business?

Complaints and Resolutions

Shaw Academy LLC complaints

Read Complaints File Complaint View Full Report

66 Hanover Street, Suite 200
Manchester, NH 03101 | Get Directions

(516) 858-7410

http://www.shawacademy.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$343.00

Total Amount Settled:
$0.00

Complaint Experience

67%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

6 complaints against Shaw Academy LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

6 complaints against Shaw Academy LLC

Sort by

12/12/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $69.99 Amount Settled: $0.00

Customer Complaint

11/15/2021

I originally considered joining for the free trial at shawacademy.com. I did not finish signing up for the trial because I knew that I would forget to cancel the trial before my account was charged. Shortly after not finishing my registration I was contacted by a member of the Shaw academy team who reassured me that she would contact me well before my account was charged to ask me if I wanted to cancel my subscription. No such call was ever made to me when it came time for my account to be charged it was charged $69.99 and I requested a refund the company has told me that I cannot receive a refund because my canceling of my subscription happened after my free trial was over even though they were supposed to notify me before my trial was over like they told me they would. Now they're refusing to refund my money after they've lied to me and misled me in order to take my funds. Resolution Sought A refund of 69.99.

Company Response

11/29/2021

We are sorry to hear about your experience and inconvenience caused to you. We have reviewed your account and found that you had subscribed to 28-day free trial after which payment would be made. All aspects of this were made clear at registration, within your member's area and via communications. Since you did not cancel during your trial period, payment was processed as per the terms and conditions associated with your membership. We have already stopped the auto renewal and processed the refund on Nov 17, 2021. If you have still not received it, kindly check with your bank for the same.

6/22/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $34.00 Amount Settled: $0.00

Customer Complaint

6/4/2021

I signed up for a course at Shaw Academy online and followed up with a call. I repeatedly told the operator I would not immediately be interested in the classes as I am moving. She stated I would not be charged anything until I began the course. Now Shaw Academy is refusing to refund my money. Resolution Sought My money back

Company Response

6/9/2021

We are sorry to hear about your experience and inconvenience caused to you. Could you please email prioritysupport@shawacademy.com, along with the name and email address associated with your Shaw Academy account? Our team will look into this for you as soon as possible. Regards, Shaw Academy

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile