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Shaw Industries, Inc. complaints

616 East Walnut Avenue
Dalton, GA 30720
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(800) 441-7429

http://www.shawinc.com

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Total Amount in Dispute:
$2,203.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Shaw Industries, Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against Shaw Industries, Inc.

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12/26/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,203.00 Amount Settled: $0.00

Customer Complaint

12/2/2024

When I was installing a new flooring, I was impressed with a new product Pergo. A local flooring company suggested a product from Shaw industries. It was as good as or better than Pergo. ?? Now, after problems with peeling, chipping and degradation Shaw Industries, customer service refuses to even look at the problem. ?? A local distributor tells me this is a common complaint with the Shaw Industries product. ?? Sounds like an excellent class action opportunity! ?? Paul Mitchell 704-995-9631. I received a notice two days ago, that I did not provide enough information in my original filing. I filled out all of the forms I found online and was not aware of that more information was necessary. I am providing that information here with. There is no access to sending you the further information that I have. I will send it to you in writing. Through the reliable US post office. Resolution Sought Refund or new product for necessary reinstallation. Plus cost of labor.

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