Shaw Industries, Inc. complaints

I purchased Shaw Timberidge Honey Walnut Luxury Vinyl Laminate Flooring in January 2021. It showed and was sold as being ADA which I told salesperson was a requirement as my husband would be getting a powerchair in the near future.They chair arrived a couple months later and within 3 months the floor start getting wavy and it started peeling. I filed a complaint which was like going through a divorce. You can't talk to a human. A form has to be filled out and sent to Menards Corp office then it is forwarded to Shaw and it's reversed when a decision is made. The decision was for a Certified Independent Flooring Inspector to come look at the floor which he did. His decision was the floor was put down wrong, the subfloor wasn't level, and there was too much furniture on it. You have to be kidding me! The flooring was put down by a company that does this daily. The flooring replaced Shaw flooring and there was no problem with it. I didn't know you could have too much furniture. The house was built 1978 by my husband and I. We told the inspector what the flooring that came up so the Timberidge could go down was. He said flooring should have been glued down. Wish someone would have told us this, you know like putting it on the box. When it said ADA I assumed it was what I should buy as did the salesperson . Shaw said the floating flooring can't be used with a powerchair without being glued down. I think that should be a disclaimer on their advertisement to Resolution Sought I'd like my money back as I am going to have to replace the flooring with something that will work with the chair and I would have bought it instead of this.

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