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Shaw's Plumbing LLC complaints

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27610 West Outer Drive
Ecorse, MI 48229 | Get Directions

(313) 285-4369

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Shaw's Plumbing LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Shaw's Plumbing LLC

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12/26/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

11/16/2023

I had Shaw's Plumbing come out to my home and fix my sewer they had to do work and inside of the yard I gave him $1,000 and he never gave me the receipt I wanted to turn the receipt into my insurance people so I can get reimbursed and he told me that he was going to give me the receipt and never have he's been very rude and nasty towards me I'm a senior citizen I have a pile of dirt in my backyard that one they dig they did not remove it this has been since April. Resolution Sought I I would like to have my $1,000 reimbursed or because it's too late to turn it in to my insurance company and I would like for the dirt to be removed out of my backyard it's a hazard I have grandchildren.

Company Response

12/14/2023

I have made many attempts to meet with the customer, which I have proof, but she has been extremely difficult to reach and has made no effort on her part. The last time I attempted to meet with the customer, I reached out to see if I could stop by, but she never responded then messaged me the next morning stating that 5pm was too late. I asked the customer to have the insurance rep reach out to me directly so I could send the documentation right to them, but no one has ever reached out. I have always been willing and ready to bring the receipt for the 1000$ as discussed, no issue at all with that. I can even help send it in to your insurance, which is the proper way to handle it. There is no time limit on legitimate claims to your insurance company. We do not however remove any dirt from any job or dig up period. The cost to remove materials is expensive and it states on our first contract earth and rock would be left to save you the customer on removal cost which you did not have at the time. What dirt goes out of the hole will go back in and settle in the hole. You have Also called me and said the insurance was going to dig up my work and I informed you if you did that it would void my warranty. My work and craftsman ship has kept your home in working and proper order.I will call you today 12/1/23 to drop reciept today and get a signature if you would like help to get insurance to reimburse we would love to help and assist the claim goes as needed to benefit you

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