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Shearer's Foods LLC complaints

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100 Lincoln Way East
Massillon, OH 44646 | Get Directions

(800) 428-6843

http://www.shearers.com

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Total Amount in Dispute:
$30.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Shearer's Foods LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Shearer's Foods LLC

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1/3/2022

RESPONSE: Complaint was not answered Amount in Dispute: $30.00 Amount Settled: $0.00

Customer Complaint

12/8/2021

I went and purchases Grocery at Warehouse Discount Store. I had bought some oatmeal cookies for me and my fiancé to eat on the way home. I open the pack of cookies ate one then gave her one to eat, then I pick up another cookie to eat and saw a moth baked into my cookie. So, I went back to the Store immediately, showed the manager and store worker and they saw it as well. The Store Manager told me she was very sorry and told me I can sue the manufacturer for it not them. Me and my fiancé is feeling very sick from it. Resolution Sought Would like the manufacturer to address this issue with us.

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