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Sheehy Hyundai of Waldorf complaints

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2910 Crain Highway
Waldorf, MD 20601 | Get Directions

(301) 645-0800

http://www.sheehyhyundaiwaldor...

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Total Amount in Dispute:
$477,706.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Sheehy Hyundai of Waldorf closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Sheehy Hyundai of Waldorf

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5/18/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $477,706.00 Amount Settled: $0.00

Customer Complaint

4/7/2022

I had an emissions leak in my fuel system I proceeded to Hyundai service center on Ritchie rd, veh was there for 2 months waiting on parts received veh. Eng light on with same error code. Proceeded to Sheehy Hyundai were my veh. Was repaired after two visits total time was Nov 21 completed April 22 not adding emissions fees totaling 192.00 After speaking with Hyundai consumers affairs they stated there is nothing they can do. My veh. Is a 2012 Hyundai Genesis with 90,000 miles Resolution Sought Give me a Refund.

Company Response

5/6/2022

This customer came in 3 times with 2 different codes pertaining to his check engine light. The first code was a PO456 and the 2nd code was a PO420 which both pertain to evap leaks. The tech performed smoke test on the vehicle each visit and found multiple leaks. Unfortunately leaks usually only show at its largest point so if multiple leaks are present it may take multiple visits before fully resolving the issue. Hence the reason why the customer went to 2 different dealerships and had same issue

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