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Sheehy Nissan Of Waldorf complaints

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2950 Crain Highway
Waldorf, MD 20601-2802 | Get Directions

(301) 329-6103

http://www.sheehynissanwaldorf...

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Total Amount in Dispute:
$525.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Sheehy Nissan Of Waldorf closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Sheehy Nissan Of Waldorf

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1/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/27/2023

This dealership got me to fill out an application on 12/22/23 acting as if I had a good chance of getting a car. My personal information is on the application so it's a major concern. No one got back with me, my credit was not checked, I called a lady named Paige who acted like I was bothering her. She said oh I forgot a manager will call in half an hour, no one called, so I did a review on them and was blocked from the number she gave me. Resolution Sought Someone from the dealership needs to step up or be held accountable, if you read there reviews a lot of unfair practices are taking place with this dealership.

10/12/2021

RESPONSE: Complaint was not answered Amount in Dispute: $175.00 Amount Settled: $0.00

Customer Complaint

9/16/2021

I have a 2018 Nissan Altima and the air bag light came on and they want to charge me 175.00 to do a diagnostic on it . I believe that when there is a airbag issue it on then to find out what's wrong ! Please help!! Resolution Sought Find out why the airbag light is on.

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