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Shelby Shopper complaints

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503 North Lafayette Street
Shelby, NC 28150-4426 | Get Directions

(704) 484-1047

https://www.shelbyinfo.com/

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Total Amount in Dispute:
$30.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Shelby Shopper closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Shelby Shopper

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3/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $30.00 Amount Settled: $0.00

Customer Complaint

2/7/2024

I had been running an ad in the classified section of their paper. Back in December I was going to run the ad again for 4 weeks ($40.00). The day after the ad for the first week was printed I decided to pull the ad out of the paper. It never ran the remaining 3 weeks and now I am being charged. I called the company and I was told I was still responsible for the charges and it was a part of their rules. I was not aware of any rules. If I had I would have not taken the ad out. In the past when I took an ad out they refunded the money that had not been used towards the ad. Resolution Sought I will not be charged for the remaining 3 weeks.

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