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Shelbyville Chrysler Dodge Jeep Ram complaints

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2121 Midland Trail
Shelbyville, KY 40065 | Get Directions

(502) 257-8396

http://shelbyvillechryslerprod...

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Shelbyville Chrysler Dodge Jeep Ram closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Shelbyville Chrysler Dodge Jeep Ram

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3/9/2023

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

2/13/2023

Saturday February 11th went to Shelby Chrysler used car lot to purchase an 08 Chevy Silverado finally made a deal. my grandson and I were out of time had to leave. told them we would be back Monday or Tuesday and I look on their website today on Sunday 12th and they have raised the price of the vehicle $3000 which puts it out of reach of us. This doesn't seam like honest business practice. I'm a KY Veteran. Don't appreciate being treated this way. Please help. Resolution Sought I would like for my grandson to be able to purchase that vehicle at the price that we agreed on. Price $11,987 $4000 down $213 payments they raised the price $3000 before we could go back and sign the paperwork, please help.

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