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Shelor Motor Mile complaints

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PO Box 1449
Christiansburg, VA 24073 | Get Directions

(540) 382-8417

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Total Amount in Dispute:
$400.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Shelor Motor Mile closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Shelor Motor Mile

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11/30/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

10/18/2021

On October 14th 2021 my wife took our 2019 Chrysler Pacifica to this business to have a auto start/stop light fixed. We purchased this vehicle new from their dealership. Keep in mind this is our 3rd vehicle purchase from them and the extended warranty was also purchased from the company. After a several hour wait my wife notifies me that they will not cover a battery replacement and we owe them $100.00 for the diagnosis. Keep in mind I'm at work and she had worked all night as a nurse and had our 4 yr old son with her. I had to leave work and get very nasty with them to wave the fee and allow her and my son to leave. There was no offer to give her a ride anywhere and the shop closed from 12 to 1pm for lunch and there was no one around in case of emergency. This is not the first time that I've had to leave my job and go address this. Every time it's just my wife they act like this. This is extremely unprofessional and wrong. When we purchased the vehicle with the extra warranty we were told the only thing that wasn't covered was tires, bulbs, hoses and things to that nature however they are refusing to replace a 2 year old aux battery because they claim it's normal wear and tear. This company is known to do that to people. However if I take the vehicle to have work performed there is no issue on warranty coverage. Resolution Sought Battery be replaced free of charge. Existing warranty be transferred to another Chrysler dealership and a formal apology to my wife for making her wait that long and trying to take advantage of you. Would also like it to be known that if they choose to replace the battery, that this be the last transaction we have with this company.

Company Response

11/18/2021

The customer was contacted by the owner of the company, David Hagan, In October to discuss Mr. Price's concern. Charlie Taylor, Service Manager contacted Mr. Price to offer to pay 50% of the repair. We contacted Mr. Price today to follow up on the date he would like to have the service completed (new battery) and he stated his work schedule has changed and he is not certain when he came come in, but will contact us in the next couple of days to schedule a time. Again, the company agreed to pay half of the battery replacement. We consider this issue resolved and closed.

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