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Shelton Trucking Service Inc complaints

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24058 NW State Route 73
Altha, FL 32421 | Get Directions

(800) 877-3201

http://www.sheltontrucking.com

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Total Amount in Dispute:
$3,790.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Shelton Trucking Service Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Shelton Trucking Service Inc

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5/11/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,790.00 Amount Settled: $0.00

Customer Complaint

4/13/2022

I had a problem with my A.C.unit. I took it to Shelton shop in Altha FL. on two visits for repairs they did a quick fix on both occasions.. So on March 17, 2022 I took it to another business NEXTRAN IN TALLAHASSEE FL 1-850575-8655, TRUCK 3044. The repair shop have sent countless requests for repairs but no response from Shelton Trucking. I have lost over 3,000 in wages so for . They take money out of my check for repairs. I'm very disappointed and need help. Resolution Sought I want the repairs completed at Shelton Trucking expense. I should be compensated for lost wages.

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