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Shentel complaints

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PO Box 459
Edinburg, VA 22824-0459 | Get Directions

(540) 984-5224

http://www.shentel.com

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Total Amount in Dispute:
$75.00

Total Amount Settled:
$75.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Shentel closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Shentel

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1/25/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $74.65 Amount Settled: $74.65

Customer Complaint

12/1/2021

I do auto pay for my internet. My husband had Prostate CA and Blood clots creating life-threatening situations. Our bills were taken care of or so I thought. SHENTEL BILL was short 23 cents and each month since, they have added $5 late fee amounting to $80.24. $74.24 were all late fees starting from a mere 23 cents. I called and tried to reason with the billing department to no avail. The actual owed amount is $6.00. The rest is late charges which I have paid. I am asking for the reimbursement of $74.23 late fees as my husband is still recovering from two major surgeries and we do not have a lot of extra money. I already pay $88.45 monthly for internet service. Resolution Sought Reimbursement for $74.24 late fees.

Company Response

12/30/2021

Company states; This complaint has already been worked. This customer was credited the full amount that she is asking in the complaint. Is there a login portal that we have with your company so that we can ensure these complaints are addressed appropriately.

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