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Sheppard Volkswagen complaints

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89320 North Game Farm Road
Eugene, OR 97408 | Get Directions

(458) 250-6404

http://www.volkswageneugene.co...

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Sheppard Volkswagen closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Sheppard Volkswagen

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4/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

3/22/2024

I set an appointment over the phone in February to diagnose a water leak in my vehicle and to fix my window. I asked if I needed to pay two diagnostic fees, they said they would only charge one. Upon arrival, they attempted to charge two. After paying for the 200$ diagnostic they approached and said it was actually a 500$ diagnostic for "water damage". They ended up not running the diagnostic and "fixing" the issue I told them it was. I believed the tail light to have been damaged. They charged me 470$ to fix the tail light. The next week my car was still retaining water in the trunk. They assured me the cause was a damaged fuel center housing, I paid $810 for them to fix that. They claimed to have disposed of the original piece when I requested to view it. I still had water damage. I returned a third time, and NOW they claim there is a damaged filter and will require another 300$. I pay for the "fix" after their service assistant assures me again this will fix the problem. Two weeks later and my back seat floor boards are again doused with water. Their business practices are nothing short of predatory. Between quoting wrong prices to their service techs working on commissions to be influenced to gouge the public at any chance they can. Resolution Sought I want the public to know how inept Shepard Volkswagen is at maintenance for vehicles they are supposed to be proficient at fixing. Best case scenario they refund me for the extraneous work done on my vehicle and pay for detailing to be done to remedy any damages done by long term water damage.

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