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Sheridan complaints

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3765 Sunnybrook Road
Kent, OH 44240 | Get Directions

(800) 678-1222

https://www.sheridan.com/

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Total Amount in Dispute:
$1,000,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Sheridan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Sheridan

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10/16/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,000,000.00 Amount Settled: $0.00

Customer Complaint

9/20/2023

I am an author my books were previously published by Thompson shore Michigan Thompson shore went Bankrupt Sheridan Ohio bought Thompson shore from The auction block. Thompson shore was publishing my books when the property changed hands my book files disappeared.. for 5 years they could not find my files following is an excerpt from a press release from December 23rd 2017 about the book. TIMELY TRIO AUTO BIO 12/23/2017 00:00 - LAKE TAHOE, CALIFORNIA - (PR Distribution™) An Important Novel Charles Fitzsimons was a very dear friend Mr. Leffers misses still. Murray Jones Leffers, the writer who created a script in 1986 to put Bruce Willis on the big screen way before he did Die Hard that impressed Charles Fitzsimons so big he mentored him privately 20 years and asked Murray to get his latest novel into Harvey Weinstein's hands back in 1988. Charles Fitzsimons read it and he wanted Harvey Weinstein, a new and shake it up Indie Producer, to read the book. It was after all a novel about Harvey in Charlie's mind. The first biographical novel published before faith delivered a monster when the truth emerged, was originally penned in 1988. The book should have been on the New York times bestsellers this but was unavailable to be sold because they lost the files and I am out approximately $125 million dollars Resolution Sought Make them accept responsible for this and find the files or pay the cost to recreate them now.

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