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Shift4 complaints

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2202 North Irving Street
Allentown, PA 18109-9554 | Get Directions

(888) 857-9751

http://www.shift4.com

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Total Amount in Dispute:
$5,726.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Shift4 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Shift4

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3/19/2024

RESPONSE: Complaint was not answered Amount in Dispute: $5,725.60 Amount Settled: $0.00

Customer Complaint

2/22/2024

We own a restaurant & were closed for 2 years during the pandemic. When we started to try & reopen, I re-established an account with Harbortouch / Shift 4 POS systems. We had to close and reopen a couple of times at the beginning of the reopening, due to supply chain issues. But we eventually worked some of those things out and opened for to-go and delivery orders. However, after a couple of months, we realized that the POS system service was not needed & called to have our account be put on hold indefinitely. We thought that this had been taken care of, but recently realized that Harbortouch / Shift 4 had not placed the account on hold at all. And, that we have been charged $336.80 for several months for services we have not been using. I called an spoke with a manager from the company & they refused to refund us the charges because they did not have a record my request, to place my account on hold, in their system. I do not know what happened with their system records or what / who is at fault, but I know that we were not at fault for their system error. I have requested our account be completely closed. We just want our money back for the services that we have not used. Resolution Sought We want a refund for the fees we were chrarged, for the services we did not use.

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