Find a reputable business?

Complaints and Resolutions

Shiply Inc. complaints

Read Complaints File Complaint View Full Report

600 North Broad Street, Suite 5, #3290
Middketowm, DE 19709 | Get Directions

http://www.shiply.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Shiply Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Shiply Inc.

Sort by

10/4/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/8/2023

Shiply breaching their own policy of neutrality l, engaged in unfair business and negligence. Shiply platform is a transportation marketplace and according to their policy they are "Neutral Party" who will try to mediate any dispute that may arise. A customer filed a dispute for a delayed shipment shiply notified me via email stating a dispute was filed and my account will be suspended. I responded to the dispute according and also pointed out to shiply that it is unfair to decide to suspend my account without hearing my side of the story, After I had explain the reason of the delay the customer support stated they are neutral and account will not be suspended. After resolving the dispute with my customer I provided all parties proof of shipment transfer to the new transporter. I provided a photo and release of liability. Shiply failed to exercise the proper duty of care in handling account suspension and acted negligent in applying their policies and procedure. Another reason from shiply to why my account wad suspended is because the other party had not provided update of the dispute. The breach of contract between user and shiply platform was breached. The unfair business practice shiply has imposed was unfair and deceptive business practice. All these affected us financially and emotionally. Despite of proof of communication with shiply and documentation from our email that they are neutral party and it will not result a suspension they proceed with the harsh decision. Resolution Sought This unjust decision must be reverse immediately, restore the account immediately. Financial lost should be compensated. Failure to correct will result to civil lawsuit.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile