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Sho Pro complaints

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4330 Hull Street Suite 100
Indianapolis , IN 46226 | Get Directions

(317) 808-1800

http://sho-proinc.com

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Total Amount in Dispute:
$744.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Sho Pro closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Sho Pro

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12/5/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $744.00 Amount Settled: $0.00

Customer Complaint

9/24/2021

We had 2 of our bathrooms redone and the one they tore up our ceiling. We asked if they could put a shower tile piece over the top to fix the mistake they made and they wanted to charge us 744 on top of the 23k we just paid. I have before pictures of our bathroom and then during showing they messed it up and then after where it still is not fixed Resolution Sought I would like the shower piece installed for free or some of our money back to fix our ceiling

Company Response

12/2/2021

Our customer you referred to in past correspondence is now satisfied.

Customer Rebuttal

12/3/2021

They did come and fix the issue free of charge.

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