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Shoe Palace Corporation complaints

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300 Enzo Drive
San Jose, CA 95138 | Get Directions

(888) 772-5223

http://www.shoepalace.com

Monday - Friday: 9am-5pm (PST)

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Total Amount in Dispute:
$418.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against Shoe Palace Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against Shoe Palace Corporation

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5/22/2025

RESPONSE: Complaint was not answered Amount in Dispute: $122.10 Amount Settled: $0.00

Customer Complaint

4/28/2025

I made a purchase with this company almost two months ago and I never received the product. FedEx left my package unsupervised and outside of the property , I reached out to the merchant they had me do a few things and I did everything they asked they told me it would take 6-8 weeks for a refund how is that possible I paid for something I never received they don't update me about my claim or anything it's just wrong and very unprofessional of them as a company. It's been almost two months and still I have yet to receive my refund ! Resolution Sought I would like to be refunded for the product that was purchased over two months ago that I had put a missing claim in for.

4/22/2025

RESPONSE: Complaint was not answered Amount in Dispute: $96.02 Amount Settled: $0.00

Customer Complaint

3/27/2025

The shoes i received were not as described on the website. The website indicates the shoes do not have a Velcro strap, and also have JORDAN written on the tongue. The shoes received have Velcro and do not have JORDAN written on the tongue. I contacted the website multiple times about a return, as the item is not as described. I have not received any kind of response from them. The website indicates they accept returns if you pay for your own shipping? Which is nearly $20. I believe because the item was not as described, I should not have to pay for shipping. Order# 1448157 Email: [email protected] 820 Chelsea dr Dover Dover, Ohio 44622 Resolution Sought I would like to be refunded the cost of the item and shipping label for the return issued for free.

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