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Shoes-orthopedic complaints

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39899 Balentine Drive, Suite 200
Newark, CA 94560 | Get Directions

http://www.shoes-orthopedic.co...

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Total Amount in Dispute:
$175.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Shoes-orthopedic closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Shoes-orthopedic

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10/2/2022

RESPONSE: Complaint was not answered Amount in Dispute: $175.00 Amount Settled: $0.00

Customer Complaint

9/6/2022

I ordered 4 pairs of shoes from them to receive them and they were too small tried to reach them by email and they wanted pictures of the shoes with my foot showing they were too small they received the picture but wanted another one showing a tape measure of the show size which I did then they asked for a picture of the shoe tag and each time they are wanting more pictures I just want my money back and to send these shoes back without a hassle from them like they have been doing to Me. Resolution Sought Refund my money and where to send back these shoes.

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