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Shop PO, LLC complaints

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281 Summer Street, 4th Floor
Boston, MA 02210 | Get Directions

http://www.shoppremiumoutlets....

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Total Amount in Dispute:
$282.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Shop PO, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Shop PO, LLC

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7/18/2024

RESPONSE: Complaint was not answered Amount in Dispute: $282.00 Amount Settled: $0.00

Customer Complaint

6/24/2024

I made my purchase in Shop Premium Outlets on April 16, 2024. Order # SPO228183038. I ordered 2 items and they came in 2 different packages, 1st item (boots) came in a box and properly packed, 2nd item (leather jacket) came in a thin plastic bag without any protection and the leather jacket had a big crease in the chest area. It was a final sale item and the price was 282$. The jacket was defective or was damaged during the delivery as it was not packed properly. I contacted the store several times but they refused to send me a return label and to accept the item back as it was a final sale. Yes it was a final sale but according to their policy ( all information is on their site and you can find it very easily https://shoppremiumoutlets.com/policies/refund-policy)it is returnable if it is damaged even it is a final sale:"If you believe you have received the wrong or damaged Final Sale item, please notify us at Shop Premium Outlets Support". So I received damaged item, I contacted them several times, I sent them photos of the jacket and of the package how it was packed but they still refuse to proceed the return. Resolution Sought I want to get a refund and to send their defective item back

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