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ShopFactoryDirect, Inc. complaints

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7224 Sandcave Court #6
Winter Park, FL 32792 | Get Directions

(800) 269-2216

http://shopfactorydirect.com

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Total Amount in Dispute:
$18,027.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

5 complaints against ShopFactoryDirect, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

5 complaints against ShopFactoryDirect, Inc.

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10/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/26/2022

I paid full amount of 15.594 for a set of furniture sofa loveseat armchair and cocktail table I can't get in touch with them for the delivery I received only the armchair May 10, Resolution Sought I would like to get the furniture or my money back.

10/2/2022

RESPONSE: Complaint was not answered Amount in Dispute: $7,698.00 Amount Settled: $0.00

Customer Complaint

9/2/2022

I had bought a set of furniture (sofa and love seat) on a layaway payment plan. I started making payments on September 2021 till I completed my last payment in February 2022. I was informed by several different customer service reps (Lisa, Renee and Tina) that my furniture was supposed to be ready and delivered by April 2022. I called in April, and was informed by the customer service dept that my furniture is on back order and that it will available for delivery in June 2022. Come June, I called the company's customer service dept and was yet again informed that the furniture is still on back order and will definitely be delivered in September 2022. I called the company in August 2022, just to confirm my delivery and I was unable to get through to the customer service number at 800-269-2216, apparently, the number is no longer in service. About how weeks ago I got a call from Mr John from the delivery company, USA Furniture Wholesale informing me that my furniture is ready for delivery however Shop Factory Direct have not made any payment towards my order. I contacted my bank to track down the transactions but the bank was unable to assist in the matter. I'm in the process of taking the matter to the courts at this point. I just do not know what to do next. Resolution Sought I would like my furniture to be delivered to me or else a full refund of my money.

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