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ShopHQ Inc. complaints

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6740 Shady Oak Road
Eden Prairie, MN 55344 | Get Directions

(800) 676-5523

http://www.shophq.com

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Total Amount in Dispute:
$1,808.00

Total Amount Settled:
$580.00

Complaint Experience

25%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.
However, the company failed to respond to one complaint.

Complaint Closing Statistics

4 complaints against ShopHQ Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

4 complaints against ShopHQ Inc.

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5/26/2025

RESPONSE: Complaint was not answered Amount in Dispute: $267.00 Amount Settled: $0.00

Customer Complaint

4/30/2025

Shop HQ online has 6 Value payments for customers to pay off their balance and I paid my last payment of $267 and they held this amount 3x. I called back and they tell me 3-5 business days and it will fall off. This is fraud because what if I did not have that amount x3 then it would have been a problem with my bank so how is this possible and I hear that they may be closing up shop and people will lose their jobs come June so Shop Hq wants to hold $ that does not belong to them please this is fraud! #1 (800) 884-2212 I have a confirmation # 167962800-011 and when I called back after I seen they took 3x the payment the rep said she sees pending charge but couldn't explain why 3x the amount was on hold. This is why businesses are losing g because of the nonchalant about customers $$ which means nothing to consumers. I've never heard of holding a payment 3x Resolution Sought I seen they took 3x the payment the rep said she sees pending charge but couldn't explain why 3x the amount was on hold.

9/18/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $580.00 Amount Settled: $580.00

Customer Complaint

8/16/2024

I ordered a pair of diamond studs,the amount was 499.00 plus tax,and shipping. I never received the item. Yet they are continually taking money from my account. I contacted them 4 times. Still I have not received my money. I followed everything that they wanted me to do. Still nothing. It has been 4 or 5 months since I ordered the item. I can't remember the exact date because after I ordered it I was admitted into the hospital. Resolution Sought I want them to refund my money. I do not have their merchandise. I need my money. And they are not even trying to refund me. I do not have their merchandise!

Company Response

9/4/2024

On May 14, 2024, Ms. Hampton purchased a pair of Peace Jewelers 14K Gold Choice of Carat Weight Cultured Diamond Stud Earrings-YELLOW GOLD-.5 CARAT from Shop HQ. On May 20, 2024, Mrs. Hampton advised us that she did not receive the item and a delivery claim was filed for the item and on July 29, 2024, Mrs. Hampton was refunded. The total of the item purchased by Mrs. Hampton was 425.43. Mrs. Hampton purchased the item on a 6-month Value Payment plan and made 3 payments for the item totaling $225.93, that was refunded back to her in 3 separate refunds $92.93, $66.50, $66.50. Shop HQ strives to ensure that all customers receive the items that they purchase. We do sincerely apologize that Mrs. Hampton did not receive her item but she has been refunded in full for the amount that she paid for the item.

Customer Rebuttal

9/5/2024

As of July 31st Shq took 92.93 from my account. SHQ167101070VP10F6 THEIR CODE ON MY STATEMENT ALSO ON 7/31ST THEY TOOK $66.50 CODE SHQ167101070 VP30F6 .PHONE #800 884 2212.I Still have not received any money from them. Yet they are still taking my money from my bank account. I want my money back all of it. I will gather all of my statements. From my bank and submit them to you thank you.

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