Complaints for ShopHQ Inc. in Eden Prairie, MN

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

3 complaints against ShopHQ Inc.

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9/18/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $580.00 Amount Settled: $580.00

Customer Complaint

8/16/2024

I ordered a pair of diamond studs,the amount was 499.00 plus tax,and shipping. I never received the item. Yet they are continually taking money from my account. I contacted them 4 times. Still I have not received my money. I followed everything that they wanted me to do. Still nothing. It has been 4 or 5 months since I ordered the item. I can't remember the exact date because after I ordered it I was admitted into the hospital. Resolution Sought I want them to refund my money. I do not have their merchandise. I need my money. And they are not even trying to refund me. I do not have their merchandise!

Company Response

9/4/2024

On May 14, 2024, Ms. Hampton purchased a pair of Peace Jewelers 14K Gold Choice of Carat Weight Cultured Diamond Stud Earrings-YELLOW GOLD-.5 CARAT from Shop HQ. On May 20, 2024, Mrs. Hampton advised us that she did not receive the item and a delivery claim was filed for the item and on July 29, 2024, Mrs. Hampton was refunded. The total of the item purchased by Mrs. Hampton was 425.43. Mrs. Hampton purchased the item on a 6-month Value Payment plan and made 3 payments for the item totaling $225.93, that was refunded back to her in 3 separate refunds $92.93, $66.50, $66.50. Shop HQ strives to ensure that all customers receive the items that they purchase. We do sincerely apologize that Mrs. Hampton did not receive her item but she has been refunded in full for the amount that she paid for the item.

Customer Rebuttal

9/5/2024

As of July 31st Shq took 92.93 from my account. SHQ167101070VP10F6 THEIR CODE ON MY STATEMENT ALSO ON 7/31ST THEY TOOK $66.50 CODE SHQ167101070 VP30F6 .PHONE #800 884 2212.I Still have not received any money from them. Yet they are still taking my money from my bank account. I want my money back all of it. I will gather all of my statements. From my bank and submit them to you thank you.

12/3/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $873.92 Amount Settled: $0.00

Customer Complaint

10/30/2023

I place an order June 2022 the FedEx delivery driver left the package in Woodmere NY it was June 14, 2022. They replace the items weeks later the package delivered was on an 18 month deferred payment order it was gem of distinction with a 2 year warranty plan as well they should deferred this balance for 18 months for 2023 because it was their error not to have put these it's back on the 18 month deferred payments along with my 2 year protection warranty. I've called them I was told that they would adjust it but it has not been put on my statement. I was also told by a supervisor that it would take two business cycles so I've been checking to see Resolution Sought That the would put the merchandise back on 18 months deferred payments along with updates on my 2 year protection plan for 2023. I would like correspondence to this effect because I have the letter from shopHQ that it was going to be adjusted to 18 months but what about my 2 year protection warranty.

Company Response

11/20/2023

Company states: We have attempted to reach you by phone several times without success. after reviewing the account, the item that you ordered and did not receive was originally placed on a Visa credit card and not eligible for the SPO offered through Synchrony. We replaced that order free of charge. If you have any questions, please feel free to contact us at your earliest convenience.

Customer Rebuttal

11/20/2023

That item was an 18 deferred payment and it was in my order history but now they have taken my proof receipt and removed it from my order history this is tampering with evidence and isn't acceptable they could've left me a message as I'm a senior and have plenty of spam calls that I don't pick up. They say I'm carrying a balance outside of deferred payments and didn't receive any replacement statements that would prove that. I looking to keep my account in good standing and have the account balance reflected on my billing account it's really frustrating that ShopHQ is doing this to me I feel like I'm never going to get any where with them their business is tone deaf to customers and I would like that reflected they tampered with my accounts.

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