Find a reputable business?

Complaints and Resolutions

ShoppyDaily complaints

Read Complaints File Complaint View Full Report

PO Box 9793
Coral Springs, FL 33075-9793 | Get Directions

(800) 295-1389

http://www.shoppydaily.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$89.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against ShoppyDaily closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against ShoppyDaily

Sort by

12/19/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $89.08 Amount Settled: $0.00

Customer Complaint

12/6/2021

Purchased their product through PayPal and was returned to sender by USPS ( by me), because it was returned as a refusal/RTS unopened, there was no postage needed which there will also be no tracking #. I have emailed Shoppy Daily no response, so I emailed yosoyalexisramirez@gmail.com where payment was sent several times but no response. Resolution Sought Refund 89.08 to PayPal on my account.

Company Response

12/7/2021

The client purchased a product in our online store and the package was delivered with no issues. A few days after, a Paypal complaint was opened with a refund request because the package was refused and returned to us. We submitted all the documentation and also explained to the client that of course we will refund the credit, but we needed to receive the product first before approving the refund. The Paypal case was decided in our favor, because we will refund as soon as the package is received. When a package is refused, we don't have any way to track it and there is no estimated arrival date. Because our products are shipped from overseas, the returns can take several days when the package is refused/returned to sender. This is why our return policy speficies that to return the package, please contact us first and we will provide return instructions and our U.S. return address to make the process as fast as possible. In this case, the package has not been received yet. Our warehouse team overseas has been informed and as soon as this package is received, the client will be refunded in the original payment method. In the meantime, we are still waiting for the package to arrive. Thank you for your attention to this matter, we appreciate it. Have a great day.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile