Complaints for Shoreline Enterprises in Laguna Beach, CA

1278 Glenneyre Street, Suite 258
Laguna Beach, CA 92651 | Get Directions

(714) 647-1938

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Two complainants on file allege misrepresentation of the offer. Customers complain they are dissatisfied with the content of the package, and request refunds. They believed they were purchasing the opportunity to work. The company responded in both cases by denying refunds and explaining that the manuel could easily be duplicated before returning, thus they must use the no refund policy. They also remind complainants there are no guarantees of employment.

Complaint Closing Statistics

0 complaints against Shoreline Enterprises closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Shoreline Enterprises complaints