Complaints for Short Line Real Estate Services in Laguna Hills, CA

23172 Plaza Pointe Drive #195
Laguna Hills, CA 92653 | Get Directions

(949) 540-2300

http://www.parkplacefunding.ne...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege the company fails to deliver loan modifications difficulty obtaining refunds and misrepresentation of services. Complainants allege the company charges up front fees for the loan modifications and fails to deliver the services or provide updates on the status of the modifications.~~The company responds to complaints by denying the allegations stating what work was performed in order to obtain a modification for the complainants. The company also issued a refund.

Complaint Closing Statistics

0 complaints against Short Line Real Estate Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Short Line Real Estate Services complaints