Find a reputable business?

Complaints and Resolutions

Shutters or Blinds, Inc. complaints

Read Complaints File Complaint View Full Report

2587 Smitty Road
Weirsdale, FL 32195-5134 | Get Directions

(352) 771-2093

https://shuttersorblinds.com/

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$10,540.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Shutters or Blinds, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Shutters or Blinds, Inc.

Sort by

5/7/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $10,540.00 Amount Settled: $0.00

Customer Complaint

4/8/2024

Ordered plantation shutters as discussed with owner in which my husband stated he wanted the largest he could get. Met with Mike twice and second time to discuss the trim. Took owner at his word that what we discussed is what we were going to get. Took almost a year to get and have them installed. Not a problem what is the problem is they came in smaller than what was discussed. Company has been paid in full but I am highly dissatisfied with the product I received and was made to feel as though this was my problem and if I wanted to exchange for what I thought I was getting it would be an additional $4600. I get as though I paid the price for his mistake and now I have to live with a product I am not happy with. Resolution Sought I would like the correct product installed or some type of reimbursement for the product I did not order. I don't think it is fair that I have paid full price for a product i didn't want and that the owner of the company Mike takes no accountability for his mistake.

Company Response

5/7/2024

Per consumer states; Thank you for reaching out we have come to an agreement amount us and have worked out the issues we were having. Thank you.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile