Find a reputable business?

Complaints and Resolutions

Siena Sleep complaints

Read Complaints File Complaint View Full Report

340 South Lemon Avenue #9599
Walnut, CA 91789 | Get Directions

(844) 973-4717

https://www.sienasleep.com/

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$674.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Siena Sleep closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Siena Sleep

Sort by

9/17/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $673.53 Amount Settled: $0.00

Customer Complaint

9/15/2025

I got a mattress from Sienna in 2023. It came with a 10 year warranty. The mattress is no longer performing well. I sent Sienna pictures of the problem. They stopped responding and haven't helped with the warranty claim. This is their website Www.siennasleep.com Resolution Sought Replace the mattress or issue a refund.

Company Response

9/17/2025

Per consumer: The company contacted me and replaced the mattress. I couldn't figure out how to input this in the dashboard.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile