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Sign Ideas complaints

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457 Bridgeport Avenue
Milford, CT 06460 | Get Directions

(203) 360-5738

http://www.signideasusa.com

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Total Amount in Dispute:
$3,700.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Sign Ideas closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Sign Ideas

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12/19/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,700.00 Amount Settled: $0.00

Customer Complaint

11/23/2022

I pay my money for the sign in the month of February I waited 8 months he put the sign up the lighting in the sign is very low I have to beg him to fix it he came to fix it still not working right. Resolution Sought Take care of the problem or give my money back it a grant from the city of not I keep calling him and there is no respond he tell me lies he is coming I sent people who know him still not working if he cannot solve the problem give Bach the money so I could get some one else I am a small business trying to serve the people in the city February will be 1year.

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