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Sign-in-Global.us complaints

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17870 Castleton Street #365
City Of Industry, CA 91748 | Get Directions

(866) 528-1109

http://www.sign-in-global.us

Monday to Friday - 8:30AM to 5:30PM

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Total Amount in Dispute:
$1,386.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Sign-in-Global.us closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Sign-in-Global.us

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9/28/2026

RESPONSE: Complaint was not answered Amount in Dispute: $1,386.30 Amount Settled: $0.00

Customer Complaint

9/2/2026

placed an order with Sign-in-Global because the website indicated an estimated delivery time of approximately 3–5 days. After I placed the order, I was informed that one item could take around 45 days, and I was also told about an additional $30 shipping charge that was not clearly disclosed before purchase. I requested cancellation and a refund, but I was told the items had already shipped. However, when I checked the tracking numbers for the printheads, the status still only showed "Label Created," with no carrier scan or movement indicating that the carrier had actually received the packages. More than 48 hours had already passed since I placed the order. I am very disappointed because I relied on the delivery information shown when I made the purchase. I am requesting a fair resolution and refund for the items that were not actually in transit when I requested cancellation. Resolution Sought am requesting the immediate cancellation of my order and a full refund. I placed the order because the website stated an estimated delivery time of 3–5 days. More than 48 hours have now passed, and the printheads still only show "Label Created," with no carrier scan or movement confirming that the carrier has actually received the package. I have also tried to contact the company several times, but after I explained the situation and requested clarification, I stopped receiving responses. I purc

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