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Signature Dealer Group complaints

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680 East Napier Avenue
Benton Harbor, MI 49022-5814 | Get Directions

(269) 926-0031

http://www.signatureautomotive...

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Total Amount in Dispute:
$11,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Signature Dealer Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Signature Dealer Group

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8/4/2022

RESPONSE: Complaint was not answered Amount in Dispute: $11,000.00 Amount Settled: $0.00

Customer Complaint

7/11/2022

Signsture Toyota of Benton Hatbor , Michigan: December 2021. 2016 Hyndaui Elentra went to shop for recall work on engine.Got a loaner car While they were working on 2016. Now recall work is the sum of 2000. ??? Recall then got loaner car : had a fender bender ; now the Signature Toyota filed a claim with my insurance company. They did not show any before or after pictures of said damage. Now after me for sum of $11,000 For damage to 2021 Hyndaui Tucson: 2,000 for the Hyndaui Elentra for recall work . I did not get any proof of damages for either car, How can they justify coming after me for the money. No proof . I am on disability and have a fixed income and have no resources to get any money Resolution Sought Would love for the business to show proof .pictures to show the before /after. Do not understand giving verbal to ask me for all that money. I

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