Complaints for Signature Wedding Films in Santa Ana, CA

1720 East Garry Road, Suite 111
Santa Ana, CA 92705 | Get Directions

(949) 874-1409

http://www.signatureweddingfil...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our files indicate that this business has a pattern of complaints alleging they failed to produce and provide wedding videos as agreed and failed to provide refunds for services not rendered. Most recent complaints allege inablilty to reach anyone from the company namely phone calls and emails are not returned.~~The company responded to most complaints filed in 2012 by apologizing for the delay in delivery requesting additional time and by citing reasons as an extreme volume of business. Several complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate. All complaints filed in 2013 are unanswered. ~~

Complaint Closing Statistics

0 complaints against Signature Wedding Films closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Signature Wedding Films complaints