Find a reputable business?

Complaints and Resolutions

Signet Jewelers complaints

Read Complaints File Complaint View Full Report

375 Ghent Road
Akron, OH 44333 | Get Directions

(800) 877-8169

http://www.sterlingjewelers.co...

Customer Care Team: Mon-Fri 8:30 am - 10 pm EST
Sat 10 am - 10 pm EST
Sun 12 pm - 9 pm EST

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$31,347.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

24 complaints against Signet Jewelers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
22	Unanswered

24 complaints against Signet Jewelers

Sort by

5/2/2024

RESPONSE: Complaint was not answered Amount in Dispute: $4,173.73 Amount Settled: $0.00

Customer Complaint

4/8/2024

I have been waiting on a refund check since 2/6/2024. I keep getting the run around about the check and several different excuses. It should have been a credit back to my card to begin with. I just want my money. Resolution Sought Refund my money or credit my Kay jewelry card and mail me the difference.

3/27/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

3/1/2024

I purchased earrings online at Kay Jewlers Jan30,2024 when purchasing on Kay's website it states any order over 1000$ would need a signature as well as your ID to accept package. Online my package states delivered by UPS I never received my earrings nor did I sign for anything when speaking with UPS I was told a signature wasn't required to drop off a package I have yet to hear back from anyone regarding my payment the earrings were a Valentine's Day gift to my girlfriend which I didn't receive and I'm out of 1500$ Resolution Sought I would like a refund of the full amount paid

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile