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Silver Birch of Evansville complaints

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475 South Governor Street
Evansville, IN 47713 | Get Directions

(812) 884-1581

http://www.silverbirchliving.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Silver Birch of Evansville closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Silver Birch of Evansville

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1/19/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/6/2022

I rent a studio. Apt through Silver Birch. My complaint is the light in my Refrigerator has been out now for one month and I am Disabled. Every time I ask the Maintenance man about it. He gives me a excuse. I am a paying resident. I. hope you can resolve this matter. Thank. You. Resolution Sought To fix the problem with my refrigerator.

Company Response

1/9/2023

Company's letter states: Resident submitted a grievance to the administrator on 12/4. The light was fixed on 12/5.

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