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Silver Lake Resort complaints

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7751 Black Lake Road
Kissimmee, FL 34747-1760 | Get Directions

(407) 397-2828

http://www.silverlakeresort.co...

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Total Amount in Dispute:
$4,950.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Silver Lake Resort closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Silver Lake Resort

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3/6/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $4,800.00 Amount Settled: $0.00

Customer Complaint

1/30/2024

The largest issue we have encountered is the lack of available dates at the times we requested. It seems that every time we attempted to book our timeshare, the dates we want are unavailable. This has not only caused enormous frustration, but has also rendered our ownership practically useless. The few times we were able to use the timeshare was in the early years of our ownership. Since 2014 it has become increasingly challenging to secure the date we wished for, leading us to give up on using this altogether. The rising maintenance fees have become a significant concern. The fees continue to be billed to us each year, regardless of the fact we haven't used this in years. Resolution Sought Cancellation of our timeshare.

Company Response

2/23/2024

Our Owner Relations Team will assist the owner directly with his concerns.

8/13/2023

RESPONSE: Complaint was not answered Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

7/18/2023

I have been in this resort from Feb 2nd to Feb 7h. I´m from Argentina and I can´t go to the resort to complain again and is really hard to contact this hotel by email or phone. They charged me the security deposit ($150) through my debit card and after my check out I did not receive the refound. they told me I need to contact my bank.. my bank told me they have not receive anything from them to perform the refound. So I called them again and they only told me the Resort manager will call me and nothing.. I´m in this situation from February. Resolution Sought $150 refound through my debit card.

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