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Silver Lake Resort complaints

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7751 Black Lake Road
Kissimmee, FL 34747-1760 | Get Directions

(407) 397-2828

http://www.silverlakeresort.co...

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Total Amount in Dispute:
$115,300.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

3 complaints against Silver Lake Resort closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against Silver Lake Resort

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2/24/2025

RESPONSE: Complaint was not answered Amount in Dispute: $10,500.00 Amount Settled: $0.00

Customer Complaint

1/29/2025

I am writing to file a formal complaint regarding the deeply troubling practices of Silver Lake Resort and Capital Vacations in relation to my timeshare agreement. Despite my efforts to resolve these issues amicably with both the timeshare and Capital Vacations, neither party has provided any meaningful assistance or support. When I purchased this timeshare, I was assured by the sales representatives that I could cancel the agreement at any time. At no point was I informed that cancellation was only possible within the first ten days of ownership. This crucial detail was deliberately withheld, leaving me feeling misled from the outset. I was also subjected to numerous deceptive practices and outright lies throughout this entire process. Perhaps the most egregious example involved being invited back to the resort for a supposed workshop on how to use the points associated with my ownership. However, this "workshop" turned out to be nothing more than a sales tactic to pressure me into committing to an upgrade. I was falsely told that I was already a VIP member, only to later discover that the workshop's true purpose was to push me into upgrading to VIP status by purchasing more points. Additionally, I was never informed during the sales process that the maintenance fees would continue indefinitely. This omission has created a financial burden that was never explained upfront, further highlighting the lack of transparency in the dealings of Silver Lake Resort and Resolution Sought Cancellation of the timeshare agreement immediately

11/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $100,000.00 Amount Settled: $0.00

Customer Complaint

10/22/2024

Capital has shown an unprecedented level of unprofessionalism and inefficiency in dealing with the closure of my account. Over the past years, I have not used their services, and my attempts to close my account have been met with a lack of cooperation and interest from their side. From the beginning, I was led to believe that the booking and usage of their program would be straightforward and uncomplicated. However, booking is nearly impossible. I have made several attempts to resolve the matter by working directly with them. However, all my interactions have been either unhelpful or shown a complete disregard for my concerns. The persisting issue not only displays unprofessionalism on their part but also raises questions regarding its accountability and customer service ethics. Resolution Sought I demand immediate attention to this critical matter. I would like Capital to stop delaying things and act responsibly by closing my account at the earliest.

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