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Simple Auto Sales LLC complaints

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2206 Moss Street
Lafayette , LA 70501 | Get Directions

(337) 356-6332

https://www.simpleautola.com/

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Total Amount in Dispute:
$3,900.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Simple Auto Sales LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Simple Auto Sales LLC

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6/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $3,900.00 Amount Settled: $0.00

Customer Complaint

3/15/2023

I bought a car from this business on February 18,2023 within 2 weeks of me driving the car once to my job which is a 15 minute drive from my house the engine gone and the business is refusing any sort of refund or compromise they're wanting me to pay them another 1,000 dollars to fix it. I offered to accept 2900 back and they refused that also even after explaining to them my hard times before having the opportunity to buy a car Resolution Sought Give me a refund or give me a reliable car

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